1xbit Privacy Policy — Your Data, Protected

1. Introduction

1xbit takes your privacy seriously. When you create an account and play on 1xbit, you share personal information with us. This Privacy Policy explains what that information is, why we need it, how we use it, and how we keep it safe. We've written this in plain language because we think you deserve to understand exactly what happens with your data — not wade through pages of legal jargon to find out.

This policy covers all personal data collected through the 1xbit website, the 1xbit mobile app, and any other services operated under the 1xbit brand. It applies to all players regardless of how they access the platform.

If you have questions about anything in this policy, the 1xbit support team is available 24/7 and will give you a straight answer. You can also find common answers on our FAQ page.

2. Data We Collect

1xbit collects only the data that is necessary to operate your account, process transactions, and comply with legal obligations. We do not collect data for the sake of it. Below is a clear breakdown of what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you voluntarily provide it in the context of a responsible gaming self-assessment.

3. How We Use Your Data

Every piece of data 1xbit collects has a specific, legitimate purpose. We do not use your data in ways that go beyond what is described in this policy. The main purposes for which we use your personal data are:

• Account management: Creating and maintaining your 1xbit account, verifying your identity, and keeping your account secure.
• Transaction processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket accurately and securely.
• Legal compliance: Meeting our obligations under applicable laws, including anti-money laundering (AML) regulations and age verification requirements.
• Fraud prevention: Detecting and preventing fraudulent activity, cheating, and unauthorised account access.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support tools.
• Platform improvement: Analysing how players use 1xbit to improve the platform experience, fix bugs, and develop new features.
• Marketing communications: Sending you information about promotions and offers — only if you have opted in to receive them.

4. Who We Share Your Data With

1xbit does not sell your personal data. We share data only where it is necessary to operate the platform or where we are legally required to do so. The categories of third parties we may share data with are:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers have their own privacy policies and security standards.
• Game providers: Licensed third-party game studios may receive anonymised session data to ensure game integrity and resolve technical disputes.
• Identity verification services: Where required for KYC compliance, we may share identity documents with regulated verification providers.
• Regulatory and law enforcement authorities: We are legally required to share certain data with relevant authorities when requested under applicable law. We do not do this voluntarily beyond what is legally required.
• IT and security service providers: Companies that help us operate and secure the platform may process data on our behalf under strict data processing agreements.

5. Data Retention

1xbit retains your personal data for as long as your account is active and for a period after account closure as required by law. Specifically:

• Account and identity data is retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of 5 years from the date of the transaction.
• Support communications are retained for 2 years from the date of the last interaction.
• Technical and usage data is retained for up to 2 years for security and platform improvement purposes.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your account before the end of the retention period, we will delete all data that we are not legally required to retain and will inform you of what data must be kept and for how long.

6. Security Measures

Protecting your data is something 1xbit invests in seriously. We use a combination of technical and organisational measures to keep your personal data safe from unauthorised access, loss, or misuse.

• All data in transit is encrypted using 256-bit SSL/TLS protocols.
• Sensitive data at rest is encrypted using industry-standard encryption algorithms.
• Access to personal data within 1xbit is restricted on a need-to-know basis. Staff who do not need access to your data do not have it.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• We conduct regular security audits and penetration testing to identify and address vulnerabilities.
• In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities as required by law.

7. Cookies

1xbit uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options.
• Analytics cookies: Help us understand how players navigate the platform so we can improve the experience. Data collected is aggregated and anonymised.

1xbit does not use advertising cookies or tracking cookies that follow you across other websites. You can manage or delete cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the platform, though some preference features may not work as expected.

8. Your Rights

As a 1xbit player, you have the following rights over your personal data. These rights can be exercised by contacting the support team at any time.

9. Children's Privacy

1xbit is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be immediately closed, all winnings will be voided, and any deposits will be returned to the payment method used. If you believe a minor has registered on 1xbit, please contact us immediately at [email protected].

Age verification is a core part of the 1xbit registration and withdrawal process. We take this responsibility seriously and use identity verification tools to confirm the age of players where required.

10. Changes to This Policy

1xbit may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you via your registered email address or through a notice displayed on the platform before the changes take effect.

The date of the most recent update is shown at the top of this page. We encourage you to review this policy periodically. Continued use of 1xbit after notification of changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1xbit handles your personal data, please get in touch. Our support team is available around the clock and will respond to all privacy-related enquiries promptly and clearly.

You can also visit our FAQ page for answers to common questions, or review our Terms and Conditions for the full picture of how 1xbit operates.

[email protected]